U.S. SHIPPING
All orders placed will ship within 2-6 business days. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or weekends, if you place an order on a holiday or on a weekend it will be shipped the following business day.
US orders that are shipped via USPS First-Class Mail®, have a current shipping time of 5-10 business days.
US orders that are shipped via FedEx 2Day® have a shipping time of 2-4 business days and will be shipped the same day or next day depending on when the order is received. You can track your order through the shipping confirmation email that you receive.
Please allow one extra business day of transit time for shipping to Alaska and Hawaii via USPS or FedEx.
INTERNATIONAL SHIPPING
We can ship to almost any address in the world and have shipped to over 100 countries worldwide. Please allow up to 3-4 weeks for international orders to be received depending on the shipping service selected, but note that further delays are possible due to customs. We ship International orders via APC Postal Logistics, FedEx, or DHL (depending on the country). If it is shipped via APC, once your order arrives in your country your local postal service will take over for delivery. All orders have a tracking number and can be tracked up until delivery. We do not ship on US national holidays, or weekends, so if you place an order on a holiday or on a weekend it will be shipped the following business day.
Orders that are shipped outside of the US via FedEx, have a shipping time of 4-8 business days.
Orders that are shipped outside of the US via Standard Shipping (APC), have a shipping time of 3-4 weeks.
Any questions about shipping please reach out to us at support@andar.com and we will get back to you as soon as possible.
CUSTOMS, DUTIES, TAXES, and FEES
Please note that international orders may be subject to VAT, import duties, taxes and/or fees once your package arrives in your country.
All packages are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means we do not collect VAT, duties, taxes or handling fees at checkout, and we cannot predict the specific charges you may incur. For more details, we recommend contacting your local customs office prior to placing your order. We apologize for any inconvenience this may cause.
Customs duties, taxes, and/or fees are the responsibility of the customer. Please ensure all contact information is accurate at checkout, as the courier will use this information to reach you for payment of any applicable charges before delivery. It is the responsibility of the customer to reach out to customs using the tracking information provided if there are delays due to contact information or delivery address issues.
Because these costs are not collected by Andar, they are not eligible for a refund if an item is returned. Additionally, orders that are refused due to non-payment of duties, taxes, and/or fees - or due to incorrect contact information resulting in non-payment - will not be refunded, as the order will be disposed of by customs.
LOST OR MISSING PACKAGES
If your tracking number indicates that your package has been delivered, but you don’t have it yet, it is common for USPS to mark a package as delivered and then physically deliver that package a few days later. If it has been at least 24 hours please do the following; Look for a notice of attempted delivery left by the courier, Look around the delivery location for your package (on the porch, by your garage etc.), See if someone else in your household or a neighbor accepted the delivery, and verify that the shipping address used by the carrier and on your order was correct. If it’s been more than 3 business days and your package still hasn’t arrived or there are no tracking updates, please be sure to contact your courier using the tracking number first to find out further information in regards to the delivery scan. Please keep in mind that we can only see what you see in terms of tracking. If you still do not receive your package and have reached out to the courier without any response, please shoot us an email at support@andar.com - we would be happy to help you!
Shipping Protection: We understand how frustrating it can be when an order is lost or damaged in transit. That’s why we offer shipping protection at checkout. Orders with shipping protection are eligible for replacement or refund if they are damaged or lost during shipping. If your package arrives damaged or is lost in transit, please contact us right away so we can help. To assist with the claim process, we may request additional information; such as photos of the damaged package, photos of the delivery area, or other helpful details. We are not able to offer replacements or refunds for packages that are stolen or damaged after delivery confirmation. In those cases, you are welcome to file a claim directly with the courier using the tracking information provided. For orders that did not purchase shipping protection, packages lost in transit or damaged upon delivery may still be eligible for a replacement (with a fee) or store credit (minus shipping charges). We do not offer refunds for orders lost in transit or damaged upon delivery that did not purchase shipping protection.
DELIVERY RESPONSIBILITY
We will fulfill and ship out your order from our Gilbert, AZ warehouse. The courier (USPS, FedEx, UPS, etc) is responsible for delivery. Once your order is shipped, we will email you confirmation that includes a tracking number. This way, you’ll be able to track your shipment directly with the courier. The courier will confirm delivery. Once an order leaves our warehouse we do not have any control over delivery. Please keep in mind that it is the responsibility of the customer to verify contact and shipping information before placing the order. If the item is shipped before reaching out to us with any contact or address corrections, it will be the responsibility of the customer to purchase a shipping label with the correct address so the order can be resent.
A note about PO BOXES:
If you would prefer your mail to be delivered to your PO Box rather than a residential address, you can put a PO Box in as your shipping address! Please note that FedEx will not deliver packages to PO Boxes in the US, though it varies if they will or not internationally.
If you choose FedEx 2-day Express as your shipping method and your shipping address contains a PO Box, we will automatically change your shipping method over to USPS Priority mail so that you can still receive your package at your Post Office. Please note that the transit time for USPS Priority mail is about 1-3 business days as opposed to the 2-day FedEx time frame.
How long does it take for my order to arrive? Please enter your zip code into the shipping estimator in the cart to determine your estimated order arrival date and shipping options available. Please note that all estimated order arrival dates do not include processing time. We do aim to have orders fulfilled and shipped out within 1 business day, but please allow 1-3 business days (not including weekends or holidays) for your order to be processed. Once your order is processed and shipped, we will email you confirmation that includes a tracking number. Tracking numbers can take 1-5 business days to update in the couriers system.
Can I have my order expedited or be given a guaranteed delivery date? If you need a guaranteed delivery date, you do have the option of choosing expedited shipping upon check out. Processing times for express shipments can take up to 1 business day, but we do strive to ship out express orders within a couple of hours of payment. Please note that estimated delivery times are given in business days and do not include weekends or holidays and do not account for delivery delays due to unforeseen circumstances such as weather.
Why is my order tracking information still showing as pre-shipment? Pre-shipment means that your package has left our warehouse and is waiting to be scanned by the courier to begin its journey to you. It is no longer at our warehouse and tracking information should be updated accordingly. Tracking numbers can take 1-5 business days to update in the couriers system.
My order is marked as delivered, but I have not received it yet? It is common for USPS to mark a package as delivered and then physically deliver that package a few days later. If it has been at least 24 hours please do the following; Look for a notice of attempted delivery left by the courier, Look around the delivery location for your package (on the porch, by your garage etc.), See if someone else in your household or a neighbor accepted the delivery, and verify that the shipping address used by the carrier and on your order was correct. If it’s been more than 3 business days and your package still hasn’t arrived or there are no tracking updates, please be sure to contact your courier using the tracking number first to find out further information in regards to the delivery scan. Please keep in mind that we can only see what you see in terms of tracking. If you still do not receive your package and have reached out to the courier without any response, please contact our customer service team at support@andar.com and we will do our best to assist you.
Missing a product from your order upon Delivery? We’re so sorry to hear an item was missing from your order! We pride ourselves in our quick and accurate fulfillment, however, we understand that occasionally mistakes can happen. We do ask that you reach out to us within 48 hours of delivery if there is a missing item from your order. When reaching out about a missing item, you will be asked to provide photographic evidence of the issue; this includes the product that was received, the packing invoice slip, and the packaging the order was received in. Outside of the 48 hour window or without the requested photographic evidence, we are unable to determine the validity of the missing item claim.
My package is delayed, can I request a refund for shipping costs?
We do not refund shipping costs due to courier delays, but we're always happy to look into delivery issues for you. Reach out to support@andar.com with any expedited or express shipping questions.