U.S. SHIPPING
All orders placed will ship within 1-5 business days. When your order is shipped, you will receive a shipping confirmation email which will come with a tracking number so that you can track your order until it is delivered. We do not ship on national holidays, or weekends, if you place an order on a holiday or on a weekend it will be shipped the following business day.
US orders that are shipped via USPS First-Class Mail®, have a current shipping time of 5-10 business days.
US orders that are shipped via FedEx 2Day® have a shipping time of 2-4 business days and will be shipped the same day or next day depending on when the order is received. You can track your order through the shipping confirmation email that you receive.
Please allow one extra business day of transit time for shipping to Alaska and Hawaii via USPS or FedEx.
*When your order total is at least $75 your order will be eligible for free USPS First-Class Mail®
INTERNATIONAL SHIPPING
We can ship to almost any address in the world and have shipped to over 100 countries worldwide. Please allow up to 3-4 weeks for international orders to be received depending on the shipping service selected, but note that further delays are possible due to customs. We ship International orders via APC Postal Logistics, FedEX, or DHL (depending on the country). If it is shipped via APC, once your order arrives in your country your local postal service will take over for delivery. All orders have a tracking number and can be tracked up until delivery. We do not ship on US national holidays, or weekends, so if you place an order on a holiday or on a weekend it will be shipped the following business day.
Orders that are shipped outside of the US via FedEx, have a shipping time of 4-8 business days.
Orders that are shipped outside of the US via Standard Shipping (APC), have a shipping time of 3-4 weeks.
Any questions about shipping please reach out to us at support@andar.com and we will get back to you as soon as possible.
CUSTOMS, TAXES AND DUTIES
Please note that orders may be subjected to VAT, import duties and/or taxes, which are levied once your package reaches your country.
Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders and we cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.
Please note that customs taxes and duties are the responsibility of the customer. As this cost is not collected by Andar, it is not eligible for a refund by Andar if the item is returned for any reason.
LOST OR MISSING PACKAGES
If your tracking number indicates that your package has been delivered, but you don’t have it yet, it is common for USPS to mark a package as delivered and then physically deliver that package a few days later. If it has been at least 24 hours please do the following; Look for a notice of attempted delivery left by the courier, Look around the delivery location for your package (on the porch, by your garage etc.), See if someone else in your household or a neighbor accepted the delivery, and verify that the shipping address used by the carrier and on your order was correct. If it’s been more than 3 business days and your package still hasn’t arrived or there are no tracking updates, please be sure to contact your courier using the tracking number first to find out further information in regards to the delivery scan. Please keep in mind that we can only see what you see in terms of tracking. If you still do not receive your package and have reached out to the courier without any response, please shoot us an email at support@andar.com - we would be happy to help you!
SHIPPING PROTECTION
If you purchased premium package protection with your order, you may be entitled to a replacement or refund if your package is lost or damaged!
Please reach out to us at support@andar.com if you are experiencing any issue with a package that was lost or damaged during transit.
Whether you purchased package protection or not, we are happy to help if your package is lost or damaged during transit, so please reach out to us at support@andar.com and we will look into any problems you are having with your shipment and help accordingly.
DELIVERY RESPONSIBILITY
We will fulfill and ship out your order from our Chandler, AZ warehouse. The courier (USPS, FedEx, UPS, etc) is responsible for delivery. Once your order is shipped, we will email you confirmation that includes a tracking number. This way, you’ll be able to track your shipment directly with the courier. The courier will confirm delivery. Once an order leaves our warehouse we do not have any control over delivery. Please keep in mind that it is the responsibility of the customer to verify contact and shipping information before placing the order. If the item is shipped before reaching out to us with any contact or address corrections, it will be the responsibility of the customer to purchase a shipping label with the correct address so the order can be resent.
A note about PO BOXES:
If you would prefer your mail to be delivered to your PO Box rather than a residential address, you can put a PO Box in as your shipping address! Please note that FedEx will not deliver packages to PO Boxes in the US, though it varies if they will or not internationally.
If you choose FedEx 2-day Express as your shipping method and your shipping address contains a PO Box, we will automatically change your shipping method over to USPS Priority mail so that you can still receive your package at your Post Office. Please note that the transit time for USPS Priority mail is about 1-3 business days as opposed to the 2-day FedEx time frame.
