I received my Leo Oct 2019 and immediately started using it. For a $20 compact wallet I was stoked. I also purchased the wrist strap and had them both attached to my keys, great way to keep everything important all in one place. Having a keyless entry doors on both my house and car, the combo didn't leave my purse much. I noticed at the end of 2020 the lower threads on the elastic side had started to unravel, I cut them off but it continued to unravel. About 2 months ago I lost all hope for this wallet... In a stressful situation I had to take one card out but noticed that ALL my cards fell out when I let the wallet hang on my wrist. Thought it was a fluke but as soon as I put them all in, the fell back out.. I guess the elastic finally gave up. Now I'm too nervous to use it and don't want the hassle of digging around my purse if the cards fall out.
With handcrafted leather goods, it is normal for the loose threads to start to occur. We do suggest you cutting off the access thread and using a lighter in order to keep the thread from unraveling more! We apologize that this happened with your Leo and we definitely don't want you to lose hope in our products! We will make sure that customer support reaches out to you and makes sure to solidify the best resolution for you!